Refund policy

Return & Refund Policy

I want you to be completely happy with your purchase! If there’s an issue with your order, I’m here to help. Please review the following details regarding my return and refund policy:

Returns & Refunds

I’m unable to accept returns unless there’s an issue with your order, such as receiving the wrong item or a damaged product. If your item arrived damaged or if I sent you the wrong item, please contact me as soon as possible, and I’ll make it right by issuing a full refund, including return shipping if applicable.

How to Request a Return or Refund

If your item is damaged or you received the wrong product, please get in touch with me within 7 days of receiving your order. You can reach me at customerservice@lilyandfigs.com with your order number and a description of the issue, and I’ll assist you with the return or refund process.

Refund Process

Refunds for damaged or incorrect items will be processed as soon as possible. Once I receive the returned item (if necessary), I will issue a full refund to your original payment method, including any applicable shipping costs. The refund will typically be processed within 5-7 business days.

Contact Me About Any Issues

You can reach me at customerservice@lilyandfigs.com.
If there’s an issue with your order, even if it’s not something I’ve mentioned here, please feel free to reach out! I’m committed to resolving any problems and ensuring you’re satisfied with your experience. While I can’t offer refunds for every situation, I value your feedback and will do my best to find a solution that works for both of us.